Cyber Cell Account Freezes are killing MSMEs and Micro Companies
In recent times, Micro, Small, and Medium Enterprises (MSMEs) and micro companies in India have been grappling with an unexpected and severe challenge: the freezing of their business accounts by the Cyber Cell. This phenomenon has caused widespread disruption, affecting the livelihoods of countless small vendors and companies.
A visit to any bank today will reveal the gravity of the situation. Small business owners and vendors are seen struggling to get their accounts operational, only to find their funds blocked. This predicament arises from the Cyber Cell's decision to freeze accounts based on complaints, often without prior investigation or providing an option for response.
Speaking to several banks such as State Bank of India (SBI), HDFC, and ICICI, it was revealed that they receive 10-13 complaints daily regarding account freezes. Banks are often left in the dark, unable to share details with the affected companies as the freezing decisions are made by the Cyber Cell, sometimes from remote corners of the country. This lack of communication only adds to the frustration and helplessness experienced by these businesses.
For instance, a street food vendor who has been in business and holding the same account for ten years found his account frozen without any clear reason. Repeated attempts to contact the Cyber Cell yielded no results, leaving him stranded. Similarly, another case involved a travel agent whose account was frozen following a customer complaint regarding their stay at a hotel.
Through discussions with other business owners, it became apparent that the Cyber Cell does not differentiate between disputes arising from customer complaints and those involving payment fraud. The result is a blanket approach where accounts are frozen indiscriminately. This raises critical questions about the relevance of the Consumer Forum and the role of the Reserve Bank of India (RBI) in such matters.
The right to put a hold on accounts without prior investigation is perceived as a violation of fundamental business rights. It undermines the principles of fair banking and business operations. Many have termed this as "Cyber Cell terrorism," reflecting the fear and uncertainty gripping the business community.
Legal professionals have also noted a surge in cases related to account freezes, indicating a growing concern among businesses. The need for a transparent and fair process is more urgent than ever. It is essential for the authorities to address these grievances, ensure proper investigation before account freezes, and provide a clear communication channel for affected businesses.
In conclusion, while the intention behind Cyber Cell's actions may be to curb fraudulent activities, the current approach is causing undue harm to legitimate businesses. A balanced and fair process must be established to protect the interests of both consumers and businesses, ensuring a thriving and secure economic environment.